Shipping policy
1. Processing Time
- Orders are processed within 2-3 business days after payment is received.
- Orders placed on weekends or holidays will be processed on the next business day.
- If we experience a high volume of orders, processing times may be slightly delayed. In such cases, we will notify you via email.
2. Shipping Rates & Delivery Times
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | $5.50 |
| Expedited Shipping | 2-3 business days | $6.50 |
| International Shipping | 10-20 business days | Varies by destination |
- Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
3. International Shipping
- We ship worldwide. Please note that international orders may be subject to customs, duties, or taxes, which are the responsibility of the customer.
- Delivery times for international shipments may vary due to customs processing in the destination country.
4. Order Tracking
- Once your order has shipped, you will receive a confirmation email with a tracking number to monitor the status of your shipment.
- Please allow up to 48 hours for tracking information to update.
5. Shipping Delays
- While we strive to meet delivery times, delays may occur due to unforeseen circumstances such as weather, carrier issues, or customs delays.
- If you experience a significant delay, please contact us at liveyourtruthlyt@gmail.com, and we will assist you.
6. Missing or Damaged Items
- Missing Items: If part of your order is missing, contact us immediately at liveyourtruthlyt@gmail.com with your order number and details.
- Damaged Items: If your package arrives damaged, please provide photos of the damage and contact us within 7 days of delivery to resolve the issue.
7. Incorrect Shipping Address
- Ensure the shipping address provided at checkout is correct. We are not responsible for orders shipped to incorrect or incomplete addresses.
- If you notice an error, contact us immediately at liveyourtruthlyt@gmail.com] to update the address before shipping.
8. Questions
For any questions about our shipping policy or your order, please reach out to us: Email: liveyourtruthlyt@gmail.com
Phone: 615-663-0375
Address: Nashville, TN