Refund policy
Refund Policy
Effective Date: January 2025
At Live Your Truth, we are committed to providing quality products that inspire confidence and authenticity. If you are not completely satisfied with your purchase, we’re here to help.
1. Refund Eligibility
- Items must be unused, unworn, unwashed, and in their original packaging.
- Refund requests must be made within 30 days of receiving your order.
- Non-returnable items include:
- Gift cards
- Final sale items
- Customized or personalized products
2. Refund Process
- Submit a Request: Email us at liveyourtruthlyt@gmail.com with your order number, a description of the issue, and photos if applicable.
- Approval: Once your return is approved, we’ll provide you with a return shipping address.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refunds
- Approved refunds will be processed within 7-10 business days after receiving and inspecting your returned item.
- Refunds will be issued to the original payment method. Please note that your bank or credit card issuer may take additional time to process the refund.
4. Exchanges
- We replace items only if they are defective, damaged, or incorrect. If you need to exchange an item, please contact us at liveyourtruthlyt@gmail.com within 30 days of receipt.
5. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately at liveyourtruthlyt@gmail.com. Provide your order number and photos of the item for prompt assistance.
6. Late or Missing Refunds
If you haven’t received a refund after 10 business days, please:
- Check your bank or credit card statement.
- Contact your bank or card issuer for updates.
- Reach out to us at liveyourtruthlyt@gmail.com, and we’ll assist you further.
7. Questions
For any questions about our refund policy, please contact us at: Email: liveyourtruthlyt@gmail.com
Phone: 6156630375
Address: Nashville, TN